Privacy Policy
Last Updated: January 2026
Rent HAUS Apartment Locators (“Rent HAUS,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website and services (collectively, the “Services”).
By using our Services, you agree to the practices described in this Policy. Rent HAUS is a DBA of Gray Group Management LLC.
1. Information We Collect
We may collect the following types of information:
1.1 Information You Provide Directly
When you interact with Rent HAUS, you may provide:
• Contact information: Name, phone number, email address, city, preferred move-in date.
• Rental preferences: Budget, desired location, property type, number of bedrooms/bathrooms, pet information, and other housing needs.
• Messages and forms: Information you submit through inquiry or contact forms, or when you communicate with us by phone, SMS, email, or social media.
• Other details you choose to share: For example, special requests, neighborhood preferences, or details about your current living situation.
Please do not include sensitive personal information (such as Social Security numbers, bank account numbers, or full credit card numbers) in forms on our website. Those details, if needed, should only be provided directly to the property or management company through their secure systems.
1.2 Information Collected Automatically
When you visit or use our website, we may automatically collect:
• Device and usage information: IP address, browser type, device type, operating system, pages you visit, date and time of your visit, and how you interact with our site.
• Cookies and similar technologies: Small data files placed on your device to help us remember your preferences, understand site usage, and improve our Services.
You can usually adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, some features of the site may not function properly without certain cookies.
2. How We Use Your Information
We may use the information we collect for the following purposes:
2.1 To Provide and Improve Our Services
• Match you with apartments or properties that fit your preferences.
• Respond to your questions and requests.
• Help coordinate tours or communications with properties (where applicable).
2.2 To Communicate with You
• Send updates about apartment options, new listings, and rental opportunities.
• Provide reminders or follow-ups about your inquiries.
• Respond to your messages via phone, SMS, or email.
2.3 For Marketing and Promotional Purposes
• Send you information about Rent HAUS services, content, or events that may be of interest, in accordance with your communication preferences and applicable law.
2.4 For Analytics and Site Operations
• Understand how visitors use our website.
• Improve functionality, content, and user experience.
• Maintain security and prevent misuse or fraud.
2.5 To Comply with Legal Obligations
• Respond to lawful requests, court orders, or legal processes.
• Enforce our Terms of Service and protect our rights, property, or safety or that of our users or others.
3. SMS, Phone, and Email Communications
When you provide your phone number or email address to Rent HAUS, you consent to receive communications related to your inquiries and our services.
3.1 SMS/Text Messages
By providing your mobile number, you agree that:
• Rent HAUS may send you SMS/text messages related to apartment listings, rental opportunities, follow-ups, reminders, or promotions.
• Messages may be sent using automated technology, where allowed by law.
• Message and data rates may apply, depending on your carrier and plan.
How to Opt Out of SMS:
You can stop receiving text messages at any time by replying “STOP” to any message. We may send a final confirmation message that you have been unsubscribed.
3.2 Email Communications
You may receive emails from us about:
• Your apartment search.
• Recommendations or updates.
• News, promotions, or content related to Rent HAUS.
How to Opt Out of Email:
You can opt out of marketing emails at any time by clicking the “unsubscribe” link in the email. We may still send you non-marketing emails where allowed, such as responses to direct inquiries you send us.
4. How We Share Your Information
We may share your information in the following situations:
4.1 With Apartment Communities and Property Managers
When you ask us to connect you with properties or express interest in specific listings, we may share relevant details you provided (such as your name, contact information, and rental preferences) to help coordinate tours, quotes, or leasing discussions.
4.2 With Service Providers
We may share information with trusted third-party vendors who help us operate our Services (for example: website hosting, email and SMS delivery, analytics, or customer management tools). These providers are only permitted to use your information as necessary to perform services for us.
4.3 For Legal and Safety Reasons
We may disclose information if we believe it is reasonably necessary to:
• Comply with applicable laws, regulations, or legal requests.
• Protect the rights, property, or safety of Rent HAUS, our users, or others.
• Detect, prevent, or address security or fraud issues.
4.4 Business Transfers
If Rent HAUS is involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction, subject to applicable law.
We do not sell your personal information to third parties in the ordinary sense of “selling” personal data for money. If future law defines “sale” more broadly (such as for targeted advertising), we will update this Policy and provide additional rights and disclosures where required.
5. Data Retention
We retain your information for as long as reasonably necessary to:
• Provide our Services and complete your apartment search or related requests.
• Comply with legal, tax, and accounting obligations.
• Resolve disputes and enforce our agreements.
• Support legitimate business purposes such as analytics and record-keeping.
When information is no longer needed for these purposes, we may delete it, anonymize it, or securely store it in an archived form, in accordance with applicable law.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to help protect your information. However, no method of transmission over the internet or electronic storage is completely secure.
You acknowledge that:
• We cannot guarantee absolute security of your information.
• You use the Services and share information at your own risk.
If you believe your information has been compromised in connection with Rent HAUS, please contact us using the information below.
7. Your Choices & Rights
Depending on where you live and applicable law, you may have rights regarding your personal information, such as:
• Accessing the personal information we hold about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of your information, subject to certain exceptions.
• Objecting to or restricting certain types of processing.
• Withdrawing consent for communications or certain uses (for example, marketing messages).
To exercise these rights, contact us using the details in the Contact Us section below. We may need to verify your identity before fulfilling certain requests.
8. Children’s Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 (or under the minimum age required by applicable law), we will take appropriate steps to delete that information.
If you believe a child has provided us with personal information, please contact us right away.
9. Location of Processing
Rent HAUS primarily operates in the United States. If you access our Services from outside the U.S., your information may be transferred to, stored, and processed in the U.S. or other countries that may have different data protection laws than your home jurisdiction.
By using the Services, you consent to the transfer of your information to the United States and the processing of your information in accordance with this Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do:
• We will revise the “Last Updated” date at the top of this page.
• The updated Policy will be effective when posted on our website.
Your continued use of the Services after we post changes means you accept the updated Policy.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, you can contact Rent HAUS at:
Rent HAUS
600 Congress Ave
Austin, TX 78701
Rent HAUS Apartment Rental Agency. Austin, TX.